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The reception staff are required to be on their feet all day and have to twist and bend to use the equipment which is likely to make their working conditions uncomfortable at times..
See more This was our third stay here, but things have changed.
Had continental breakfast with great service from a very helpful young man - but what run out of marmalade?
Not having to vacate until 12.00 also advantageous for a leisurely start to the day and later onward travel. Haven´t taken advantage of eating there yet, as normally organising something for Dad.
We are now going to have to find a different hotel for when we stay en route to seeing family, after 11 years of staying here.
I would highly recommend that a Qualities Manager spend a night here (try room 7), on a busy night, and experience the soundproofed rooms for themselves.
We were particularly concerned by the implications for older, physically handicapped or pregnant reception staff.The noise then progressed to doors being allowed to slam in the corridor (maybe they are too well-sprung), guests knocking on each others' doors, and furniture being dragged across the floor above us.I have stayed in many hotels worldwide and have never experienced such a badly soundproofed room as this.Staff are always very helpful, and offered a change of room when the first was immediately opposite the lift!As usual we requested additional towels for the 2 of us to add to the one hand and and one bath routinely provided.